I Feel Like I'm Taking Crazy Pills!

I handed out a quiz for underwriters to take today. All the answers they can find by accessing the product memo and workflows on the homepage, or with a little visio handout that I gave to them with the quiz. It's not intended to be anything super difficult, we mainly just want people to read the updates on the homepage.

The first question says, "What form do you always need?" The second question asks, "What form do you sometimes need?" About half the class put the same answer for question 1 and 2. This type of stuff hurts my brain. If you always need a form, then you can't sometimes need the same form!

This was my favorite, though. One question on the quiz asks: "What are the four questions every underwriter should remember? (See handout for help)" One person answered: "See handout." Thank you.